Privacy Policy

Information we collect

• Details you give us: name, mobile number, email address and delivery address.
• Order details: products purchased, amounts and order status.
• Payment information is entered on Razorpay's secure page. We never see or store your card, UPI PIN or bank login details.
• Basic usage data (pages visited, device type) through cookies and analytics tools, if enabled.

How we use it

• To process, ship and support your orders, and to send order updates by SMS, email or WhatsApp.
• To prevent fraud and keep your account secure.
• To send offers, only if you subscribe. You can unsubscribe at any time.

Sharing

We share only what's necessary with service providers who help us run the store: payment processing (Razorpay), courier partners (for delivery), and cloud hosting (Google Cloud, servers in India where available). We never sell your data.

Security

Passwords are stored in hashed form, all connections use HTTPS, and access to customer data is restricted to authorised staff.

Your rights

You can view and update your details in My Account, or ask us to correct or delete your data by emailing hello@example.com. Some order records must be kept to meet tax and legal obligations.

Grievance officer

For any privacy concern, contact our grievance officer at hello@example.com or +91 7290097480. We respond within 48 hours and resolve within one month.