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JUVINKAJEWELLERY & MORE

Help

Returns & Refunds

Earrings are personal-care items, so for hygiene reasons we can't accept returns of opened boxes — but we'll always make it right if something is wrong.

Damaged, defective or wrong items

If your box arrives damaged, has a defective pair, or isn't what you ordered, contact us within 48 hours of delivery with your order ID and an unboxing photo or video. We'll send a replacement or issue a full refund.

Cancellations

  • You can cancel your order yourself from the order page until it is packed.
  • After it has been packed or shipped, please message us on WhatsApp and we'll do our best to help.

Refunds

  • Online payments are refunded to the original payment method (UPI, card or bank) within 5–7 working days of approval.
  • For Cash on Delivery orders, refunds are made by bank transfer or UPI to details you share with us.
  • If a payment is deducted but the order fails, the amount is refunded automatically.

Non-returnable

For hygiene reasons, opened or used earrings cannot be returned unless they are damaged or defective.

Contact

Email hello@example.com or call +91 7290097480.